How to Apply for a Free Phone Without a Permanent Address

Many people without a fixed home address may think they can’t apply for a free government phone. But the truth is, both the Lifeline and ACP programs have guidelines to help applicants without permanent housing. Whether you live in a shelter, transitional housing, or are experiencing homelessness, you may still qualify.

Not sure if you meet the eligibility requirements? Read our eligibility guide for full details.

You Don’t Need a Traditional Address

The FCC and Lifeline administrators recognize that many Americans don’t have a permanent residence. Instead, they accept alternate forms of address verification, such as:

• Shelter address with written confirmation
• Transitional housing address
• A letter from a social worker or case manager
• Official mail sent to a public place you frequent (library, food bank, etc.)

How to Fill Out the Application Without a Permanent Address

On the Lifeline or ACP application, you’ll be asked for a residence. If you don’t have a traditional address, do the following:

• Check the box for “I do not have a permanent address” (if available)
• Use a shelter or service provider’s address with their written permission
• Include a signed letter from a homeless shelter or public agency verifying your residency situation

Additional Tips for Successful Submission

• Ensure your name and documentation match exactly
• Submit any alternate ID if you lack a driver's license
• Consider using a community center or trusted agency to receive your device
• Call the provider in advance to explain your situation

What to Avoid

Avoid using addresses where you can’t safely or consistently receive mail. Also, don’t provide someone else’s home address without their permission — this can lead to disqualification or delays.